Privacy Policy

Overview

Long Island Laser Engraving ("we," "us," "our") operates www.longislandlaserengraving.com and provides custom laser engraving services. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. By using the site or placing an order, you agree to the practices described here.

Information We Collect

• Account information: name, email address, phone number, and login credentials when you create an account.
• Order and shipping information: billing and shipping address, items ordered, order history, and tracking details.
• Payment information: card details are entered directly into our payment processor Square and are never stored on our servers. We retain only the last four digits and brand for receipts.
• Uploaded files: artwork you upload for engraving is stored in our secure file storage (Cloudflare R2) for production and reorder use.
• Communications: any messages you send us via contact form, email, phone, or chat.
• Analytics and device data: IP address, browser type, operating system, pages viewed, referring URL, session interactions, and other usage data collected via analytics providers.
• Cookies and similar technologies: session cookies for login state, cart contents, and authentication; analytics cookies for usage measurement.

How We Use Information

• Process and fulfill your orders, including engraving, shipping, and customer service.
• Send order confirmations, shipping notifications, and account-related emails.
• Process payments and detect fraudulent transactions.
• Communicate about promotions and new products when you opt in.
• Improve our website, products, and customer experience.
• Comply with legal obligations, enforce our terms, and protect our rights.

How We Share Information

We do not sell your personal information. We share data only with the service providers required to operate the business:

• Square for payment processing.
• SendGrid for transactional email delivery (order confirmations, shipping updates).
• Shipping carriers (USPS, UPS, FedEx, and similar) to deliver your order.
• Cloudflare for hosting, content delivery, and file storage.
• Law enforcement or regulators when required by law, valid legal process, or to protect our rights and the safety of others.

Data Retention

We retain account and order data for as long as your account is active and for a reasonable period after to support reorders, accounting, tax compliance, and dispute resolution. Uploaded artwork is retained so you can reorder past designs. You may request deletion at any time using the contact information below, subject to legal obligations that require us to keep certain records.

Your Rights and Choices

• Access and correction: view and update your account information from your dashboard.
• Deletion: request deletion of your account and personal data by emailing us at the address below.
• Marketing opt-out: unsubscribe from marketing emails using the link in any marketing message. Transactional emails (order confirmations, shipping) cannot be unsubscribed while you have an active order.
• Analytics opt-out: use your browser's Do Not Track setting or a privacy browser to disable third-party analytics.
• California, Colorado, and similar state privacy rights: if you are a resident of a state with comprehensive privacy legislation, you have the right to know, delete, correct, and opt out of certain data uses. Contact us to exercise these rights.

Security

We use industry-standard safeguards to protect your information including HTTPS encryption across the site, tokenized payment processing, and access controls on backend systems. No method of transmission or storage is 100 percent secure. If we become aware of a breach affecting your personal information, we will notify you in accordance with applicable law.

Children

Our services are not directed to children under 13 and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

Updates to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent change. Material changes will be communicated by email or a prominent notice on the site.

Contact Us